Customer service replies, written from the real order.
Support Agent reads every support message your shop gets, looks up the customer's order, and drafts the reply. You approve it, or let it go out on its own for the topics you trust it with.
How it works
Connect Shopify and forward your support address. Messages come in from your customers, the agent looks up their orders and parcels, and you decide what is sent.
Where customers write
Messages come in on these channels.
- EmailForward your support addressLive
- Website chatOne line of code on your siteSoon
- Facebook and InstagramMessenger and Instagram DMsSoon
Support Agent
Drafts replies from your own data
Reads the message
Works out what the customer is asking, in their own language.
Looks up the facts
Finds their orders, refunds and parcels. Every date and amount comes from your data.
Drafts the reply
Written in the customer's language, using only those facts.
You stay in charge
Approve each draft in your inbox, or let it answer on its own for the kinds of question you allow.
Data store
Orders, customers and products the agent looks up.
- ShopifyOrders and customersConnected
Carriers
Where a parcel is: live status from a carrier the agent can ask, otherwise a tracking link.
- PostNordLive status
- DAOTracking link
- GLSTracking link
- BringLive status
- DHLLive status
Built for shops that care how they sound
Answers from the real order
Delivery status from the carrier, what was ordered and paid, and your own policies. No guessing.
Actions, not just words
Refunds and cancellations come with the reply, carried out when you approve, or on their own where you allow it.
You set the pace
Start with every reply waiting for approval. Let a topic go automatic once its drafts go out unchanged.
Careful with who is asking
Order details are shown only to a sender who can be verified as the order's customer.
One inbox for every store
Several stores, each with its own address and policies, answered in one place.
Your whole team
Invite colleagues as admins or support users, and limit a support user to some stores.
Your customers' data stays in the EU
Messages and orders are stored in the EU, and the AI that reads and drafts runs in the EU. Nothing is used to train a model. You are the controller, we are your processor, and our Data Processing Agreement says exactly what that means.
Ready to answer faster?
Sign up, connect your shop, and see the first drafts today.